To summarize the situation this article is covering:
- You've sent funds from BSC to GPEX Wallet or GPEX Clip but the tokens are not in your GPEX Wallet or Clip account.
- Binance has confirmed that the transaction was successful and that the withdrawal address is correct.
- You used the BSC network and sent funds as BEP-20 tokens.
To recover your funds:
- Go to Binance (BNB) Blockchain Explorer, (bscscan.com)
- Enter your GPEX Wallet public address
- Click on "BEP-20 tokens" as per below and check if you find the transaction.
- Click on "token" and check if you find your "missing" tokens.
If you found the transaction and the tokens: great news, it will be an easy fix! All you need to do is:
- Add the BSC network to GPEX Wallet or GPEX Clip
- See here for Binance's guide
- Add via Chainlist
- Add custom network manually
- Add the token itself to GPEX Wallet or GPEX Clip on the BSC network
Please note that GPEX Wallet and GPEX Clip are set by default to connect to the Ethereum Mainnet, not the Binance Smart Chain (BSC) Network.
If you want to move the tokens to Ethereum mainnet, you will first need to send the tokens back to Binance. For details please check here.
You can find more details about BSC in our Binance section or by accessing Binance support.